- Renmark Riverfront, South Australia
- Thursday 37°
- Friday 26°
Coronavirus (COVID-19) update: Guest and visitor information * Updated August 10th 2020*
BIG4 Renmark Riverfront Holiday Park would like to thank all of the guests who have visited over the last couple of months. Your support and encouragement shown for our team and business has been greatly appreciated over these unprecedented times. We look forward to welcoming back all of our interstate guests when the borders reopen, until then all stay safe.
In the Park
We are following all government guidelines including social distancing and are a COVID Clean Practicing Business.
Our pool, camp kitchen and other communal facilities are open but do have limits on guests allowed at one time which must be adhered to. For now, our spa will remain closed.
For the health and safety of all if you are planning to visit us please remember…
- If you feel unwell or have a bit of a cold or flu, you need to stay at home.
- You can’t have visitors at the moment.
- You are required to fill out a questionnaire either on arrival or online via email or through our guest portal – we are required to collect these details around recent travel and health activities. The form will ask to confirm the following:
A) that they have not returned to Australia from overseas in the last 14 days.
B) that they have not been in close contact with someone who has COVID-19 in the last 14 days.
C) that they have not been in a COVID-19 hotspot as defined by the Chief Health Officer in the last 14 days.
D) that you have not had a fever, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.
Guests and staff must meet the above criteria to enter the property.
Guests must also provide:
E) The reason for your travel
F) past location and accommodation details for the last 14 days
G) your next location and accommodation details
H) Name and date of birth
Staff that experience flu-like symptoms are strictly not permitted to work.
- You need to let us know also if you don’t feel well while you’re with us or if you feel unwell shortly after leaving.
- We’ve got hand sanitiser in various facilities but if you want to bring your own, that’s also a good idea.
- Our housekeepers have increased their cleaning techniques. You can help too - wipe down surfaces after you have used them
- While you’re here wash your hands regularly for 20 seconds with soap
- Sneeze into your elbow or a tissue, try not to touch your eyes, nose or mouth
- We are recommending downloading the COVID Safe App. Every download helps make everyone safer.
- The latest information in regard to guest hygiene will be displayed on signage throughout the property and good practices will be promoted.
- Where practicable, guests must maintain a minimum distance of 1.5m from other guests. - If in the unlikely event, someone on the property during your stay has tested positive you will be notified by us.
If you have any concerns regarding your stay, please contact our front office team [email protected]
FAQs…what you need to know
What facilities are open?
All our facilities except the spa are now open. Every facility has its own occupancy level that is based on the size of building. Maximum capacity for each building will be clearly displayed outside each area.
When will the Spa open?
We are following the government guidelines and are not permitted to open our spa just yet.
What additional cleaning measures are you implementing?
Providing a COVID-19 safe environment for our guests is our priority. We area an accredited COVID Clean Practicing Business and have a strict protocol in the cleaning regime across all areas of the park, including all accommodation, swimming pool and amenities. Communal facilities will be kept clean and hygienic with appropriate record keeping by professional cleaning staff.
Can we have visitors while we are staying?
The safety of our guests is paramount. Unfortunately, we will not allow guests to have visitors join them onsite at this time.
What forms of payment will you accept?
We prefer payment via credit or debit card payment, however understand if you need to pay all or part payment in cash.
Travel within SA
Travel within South Australia is unrestricted. People are free to visit regional areas, and travel within South Australia is a great way to support our regional communities and economies.
Travellers from Victoria, other than Essential Travellers, are not permitted to travel to South Australia. Checkpoints or roadblocks will be set up at all border crossings between South Australia and Victoria.
Entering SA from interstate
Before you travel
A pre-approval process is now in place for travellers wishing to enter South Australia. The Cross Border Travel Registration should speed up the border crossing process and provide certainty for people who want to enter SA.
If you are planning travel to South Australia, aim to complete the Cross Border Travel Registration at least three days before you leave, regardless of where your travel begins.
- All travellers intending to enter SA should register for pre-approval. This includes:
- people entering from unrestricted states (NT, QLD, TAS and WA)
- people entering from permissible states (ACT and NSW), including those applying for essential traveller status
- essential travellers entering from Victoria
- SA residents returning home from any other state other than Victoria, regardless of how long they were interstate.
Provide details in the short description of why you are travelling. If you are an essential skills worker, transport, or entering for compassionate grounds, include a summary of:
- who you work for, or the business or person you are visiting
- why you are entering the state
- how long you will be in the state and whether you will return often.
- If you want to apply for an Essential Traveller status then you will need a letter confirming why you are seeking this status, it could be from your employer or a funeral home for example.
If you are unable to complete registration before you leave, proceed to the border and you will be assisted by police and given an ‘interim status’ while your registration is assessed.
Your registration will be assessed to determine whether you are:
- able to travel without restriction (including people arriving directly from NT, QLD, TAS and WA)
- required to self-quarantine on arrival for 14 days and submit for testing (including people arriving directly from ACT or NSW)
- an essential traveller, with or without self-quarantine restrictions
- unable to enter South Australia (Victorian residents who are not essential travellers)
- South Australia Police (SAPOL) will confirm each registration and assess them to determine a traveller’s status.
You will be notified by email of your status within 72 hours and given a unique number. You will need to produce this number when crossing the border.
If your application is declined you may receive an email asking for more information, this can include documentation or adding to your description information about why you want to enter South Australia.
Travellers arriving from all other states and territories are still required to quarantine for 14 days. For example, if you are “from” WA, Tasmania or NT but arrive from Victoria or NSW, you will still need to quarantine for 14 days.
Arriving in SA
There are checkpoints at roads leading into SA from other states, and at Adelaide airport. You will need to produce your pre-approval number at one of these checkpoints. Your arrival will then be recorded by police.
You can only leave self-quarantine to obtain urgent medical care or medical supplies, to get tested for COVID-19, or for any other emergency situation.
You must ensure no one else enters or stays at the place you are self-quarantining unless:
- they usually live there and you need to provide care/support to them, or receive care/support from them, or
- they are also self-quarantining, or
- your place of self-quarantine is appropriately set up so you do not have contact with others.
Because we need to minimise the number of people you are in contact with, you may need to make arrangements for yourself or other household members to stay somewhere else.
Testing of arrivals
If you enter South Australia as a non-essential traveller from the ACT, NSW, you will be required to take a COVID-19 test:
- on your first day in SA (the day you arrive)
- again, on your twelfth day in SA.
This applies to anyone who has arrived in SA on or after Wednesday, 8 July. It is mandatory for anyone 16 years or over, and strongly recommended for children under 16.