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Coronavirus (COVID-19) Information: At Watts Holiday Parks, the health and safety of our staff and guests is paramount. If you are due to stay with us click here for further information

  • Renmark Riverfront, South Australia
  • Wednesday 14°
  • Thursday 12°

BOOK NOW - FREE CALL: 1300 664 612

BIG4 Renmark Drone Views 3000px 06

Coronavirus (COVID-19) update: Guest and visitor information *Updated 21 May 2020*

21 May 2020

Thank you to every guest…past, present and future…for your ongo­ing sup­port through­out this chal­leng­ing time. It is much appreciated. 

BIG4 Renmark Riverfront Holiday Park is now open for all South Australians travellers and we have taken every recommended precaution provided to us to ensure the safety of our guests and staff.

We recognise that whilst it is safe to open back up, the virus has not disappeared and it is our duty to ensure we do not contribute to any further spread and ensure our guests are safe.

As our Hol­i­day Park accom­mo­da­tion reopens, so do most our guest facil­i­ties. Our pool, camp kitchen and oth­er com­mu­nal facil­i­ties have lim­its on guests allowed at one time which must be adhered to.  For now, our gym and spa will remain closed. 

We are fol­lowing all gov­ern­ment guide­lines including social dis­tanc­ing and have imple­ment­ed Covid Safe cleaning regimes across the park amenities and facilities. 

For the health and safety of all if you are planning to visit us please remember… 

  • If you feel unwell or have a bit of a cold or flu, you need to stay at home.
  • You can’t have visitors at the moment or gather in groups of more than 10.
  • You are required to fill out a questionnaire either on arrival or online via email or through our guest portal – we are required to collect these details around recent travel and health activities. The form will ask to confirm the following:

A) that they have not returned to Australia from overseas in the last 14 days.

B) that they have not been in close contact with someone who has COVID-19 in the last 14 days.

C) that they have not been in a COVID-19 hotspot as defined by the Chief Health Officer in the last 14 days.

D) that you have not had a fever, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.

Guests and staff must meet the above criteria to enter the property.

Guests must also provide:

E) The reason for your travel

F) past location and accommodation details for the last 14 days

G) your next location and accommodation details

H) Name and date of birth

Staff that experience flu-like symptoms are strictly not permitted to work.

  • You need to let us know also if you don’t feel well while you’re with us or if you feel unwell shortly after leaving.
  • We’ve got hand sanitiser in various facilities but if you want to bring your own, that’s also a good idea.
  • Our housekeepers have increased their cleaning techniques. You can help too - wipe down surfaces after you have used them
  • While you’re here wash your hands regularly for 20 seconds with soap
  • Sneeze into your elbow or a tissue, try not to touch your eyes, nose or mouth
  • We are recommending to download the COVID Safe App. Every download helps make everyone safer.
  • The latest information in regards to guest hygiene will be displayed on signage throughout the property and good practices will be promoted.
  • Where practicable, guests must maintain a minimum distance of 1.5m from other guests. - If in the unlikely event, someone on the property during your stay has tested positive you will be notified by us.
  • If you have any concerns regarding your stay please contact our front office team [email protected]

FAQs…what you need to know

What facil­i­ties are open? 

All our facil­i­ties except the gym, spa and games room will be open from Mon­day 11 May 2020.  Every facil­i­ty has its own occu­pan­cy lev­el that is based on the size of build­ing. Max­i­mum capac­i­ty for each build­ing will be clear­ly dis­played out­side each area. 

When will the Gym and Spa open? 
We are fol­low­ing the gov­ern­ment guide­lines and are not per­mit­ted to open our gym just yet.

What addi­tion­al clean­ing mea­sures are you implementing?

  • Pro­vid­ing a COVID-19 safe envi­ron­ment for our guests is our pri­or­i­ty. We have imple­ment­ed a Covid Safe cleaning régime across all areas of the park, includ­ing all accom­mo­da­tion, swim­ming pool and amenities. Communal facilities will be kept clean and hygienic with appropriate record keeping by professional cleaning staff.

Can we have vis­i­tors while we are stay­ing?

The safe­ty of our guests is para­mount.  Unfortunately, we will not allow guests to have vis­i­tors join them onsite at this time.

What forms of pay­ment will you accept? 

We prefer payment via cred­it or deb­it card pay­ment, however understand if you need to pay all or part payment in cash. 

________________________________________________________________

8 May 2020

Intrastate Travellers

Intrastate travellers (people who are travelling within the state of South Australia) are welcome at BIG4 Renmark Riverfront Holiday Park from 11 May, 2020. Book online or call reservations on 1300 664 612.

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6 April 2020

Essential Travellers Welcome

BIG4 Renmark Riverfront Holiday Park are able to provide accommodation and caravan sites to Essential Travellers, considered to be: 

  • Visitors who would now be unable to easily travel home due to state and territory border closures;
  • Caravan and campers who are currently on the road travelling and require accommodation whilst they transit home; and
  • Travellers who are currently travelling around Australia and may need to locate themselves in a commercial property for a period of time.

The health, safe­ty and satisfaction of our team and guests is paramount. When you visit you can be con­fi­dent that every area of our holiday park is, as always, cleaned to the high­est of stan­dards. In addi­tion, we have imple­ment­ed pre­cau­tion­ary oper­a­tional mea­sures as rec­om­mend­ed by the Aus­tralian Government.

Our team con­tin­ue to be extra vig­i­lant in all areas of hygiene, includ­ing reg­u­lar hand sani­tis­ing, in and around the park and we ask our guests to do the same.

If you would like to stay here during this ever-changing time, please complete and submit the form below and our team will be in contact with you.

[insert form similiar to https://riverbendrenmark.com.au/covid-19-information/]

If you have an existing booking to holiday here, please click here  to find out what we can offer you.

Thank you, we'll get through this together.

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24 March 2020

SA Border Closures

South Australia is temporally closing its borders, with entrants forced into 14-day self-quarantine and facing spot checks by police, in a drastic move to slow the coronavirus spread.

Entrants to SA will be required to fill in documentation showing they understand the restrictions and provide information detailing where they will be quarantined.

Police will make spot checks, and have powers to detain and fine those who don’t comply.

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22 March 2020

Non-Essential Travel

As you may be aware the South Australian border will be temporarily closed to visitors to slow the spread of coronavirus.

If your reservation with us falls within the coming month and your travel is not considered essential travel you will unfortunately have to cancel or change your upcoming reservation.

Essential travel is considered to be:

  • Visitors who would now be unable to easily travel home due to state and territory border closures;
  • Caravan and campers who are currently on the road travelling and require accommodation whilst they transit home; and
  • Travellers who are currently travelling around Australia and may need to locate themselves in a commercial property for a period of time.

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15 March 2020

Coronavirus (COVID-19) Update: Guest and visitor information

At BIG4 Renmark, the health and safe­ty of our staff and guests is paramount.

If you have been in close con­tact with a con­firmed case of COVID-19 or have recent­ly trav­elled from a high-risk coun­try, please can­cel your stay with us. If you expe­ri­ence any symp­toms of the virus ahead of your stay, please imme­di­ate­ly con­tact your doc­tor and can­cel your stay with us.

When you do vis­it, you can be con­fi­dent that every area of BIG4 Renmark is, as always cleaned, to the high­est of stan­dards. In addi­tion, we have imple­ment­ed pre­cau­tion­ary oper­a­tional mea­sures as rec­om­mend­ed by the Aus­tralian Government.

Our staff con­tin­ue to be extra vig­i­lant in all areas of hygiene, includ­ing reg­u­lar hand sani­tis­ing, in and around the park and we ask our guests to do the same.

If you have any ques­tions, please do not hes­i­tate to con­tact our reser­va­tion team on 1300 664 412.

We look for­ward to wel­com­ing you to BIG4 Renmark.

At Watts Holiday Parks, the health and safety of our staff and guests is paramount. If you are due to stay with us click here for further information.
Can I cancel/reschedule my booking because of coronavirus (COVID-19)? We're doing everything we can at this time to ensure your travel safety and provide maximum flexibility.
With zero tolerance in place at the Yamba quarantine station and all random roadblocks, if caught with uncertified fruit or fruiting vegetables you could face fines and penalties of up to $100,000.

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